Wairakei Terraces - Thermal Hot Pools

Posted by Karen Batten from New Zealand on 23 Mar 2024

arrow_back Wairakei Terraces - Thermal Hot Pools

Karen Batten said... Absolutely beautiful setting, lovely water. However, huge concerns regarding safety. We witnessed a man collapse in the water, with obvious danger of drowning as he was face down. He was pulled out by fellow bathers and we quickly alerted staff. Staff were slow to respond (casually walked to site) and took no first aid equipment. The man was cared for by another bather who happened to be a paramedic and another bather called the ambulance. The staff had absolutely no idea what to do, with no sign of procedure, system or training. It is essential that such a facility is well equipped and staff trained for emergencies. As side safety issues, the top pool appeared excessively hot (way hotter than on our previous visits) with no current warning or sign of current monitoring. Concrete surfaces underfoot when entering were extremely slippery, which implied lack of cleaning. Not sure if we will ever return as we hesitate to support such a hazardous facility. There seems to have been considerable deterioration since we last visited.