Answers to Common Questions
- Making a booking & Bookme FAQs
- How does Bookme work?
- I'm having trouble selecting spaces and checking out
- I'm having problems processing my payment
- Cancellations, R3funds & changes
- I'd like to cancel and find out if I can get a refund
- My operator cancelled my booking and I need a refund
- I want to make changes to my booking
- Booking confirmation
- I can’t find my booking confirmation email
- Business enquiries
- I'd like to list my product on Bookme
- I have an marketing idea for Bookme
- Media enquiries
- Information for the media and press
- Group bookings
- Group Bookings
- Postal address
- New Zealand postal address
Making a booking & Bookme FAQs
How does Bookme work?
All that’s required to check in for your booking is your name and booking reference. Your booking confirmation email contains all the details you need to know for check-in and for your booking. Please make sure you read your confirmation email carefully, and if you have any questions you will be able to contact the operator directly using the details provided in your confirmation email.
To review a product on Bookme you must have 'Booked, Paid, & Participated'. If you book a product through Bookme you will automatically be sent an exclusive link after your booking date to leave a review and rating for that product. If you haven’t received this email please check your junk mail folder before notifying us at [email protected]
Each operator has their own login to manage availability so new deals can be made available at any time.
If you are looking for deals around specific dates that aren’t yet showing on the home page you can still check current availability on forward dates for products you are interested in.
Often there are deals available that are not yet promoted on the home page. To check prices offered for future dates first select the product you are interested in, then scroll down to the product booking table where you can move across future dates to check and book.
Keep track of many of the best deals on our Facebook Page, or
Sign up to receive special deal alerts via email
Availability is often limited for activities and attractions especially during peak times. Allocations can sometimes be increased so if you require more spaces for a certain product at a certain time please feel free to contact us and we will do our best for you.
Please note the best way to ensure availability of a ‘must do’ activity so that you don’t miss out is to book well in advance for peak times.
If the product you are booking allows for toddlers to participate for free, please just include the number of toddlers you wish to take with you under the ‘special requirements’ section of the booking form as you proceed to checkout.
Contact Bookme
New Zealand Postal Address: C/O McCulloch + Partners, PO Box 1228, Queenstown 9300
New Zealand email: [email protected]
Making a booking & Bookme FAQs
I'm having trouble selecting spaces and checking out
If you are having trouble completing a booking this is most commonly due to using an out of date web browser. Updating your browser or downloading a new web browser, or trying again from a different device should solve this issue. If you have an AVG toolbar or similar application installed in your browser this can also disrupt correct function of the Bookme website, using a different web browser or different computer device without the AVG toolbar installed will return smooth functioning and enable completion your booking.
We recommend downloading up to date versions of either Chrome, Safari, Firefox or Microsoft Browsers (IE11/Edge) for the best Bookme experience.
If you are still having problems please contact us by emailing [email protected], and if possible include screen grab images of the issues you are experiencing.
Contact Bookme
New Zealand Postal Address: C/O McCulloch + Partners, PO Box 1228, Queenstown 9300
New Zealand email: [email protected]
Making a booking & Bookme FAQs
I'm having problems processing my payment
Bookme accepts credit card payments via Visa, and Mastercard. We also accept account to account payments from the following New Zealand Banks: ASB, BNZ, KiwiBank & Westpac. A booking cannot be completed if you are trying to make a payment via some other card or method. Bookme only accepts bookings and payments via our secure online payment gateway with Payment Express
Bookme processes all of it’s payments via DPS Payment Express, Australaisia’s main high security payment gateway. Below is a trouble shooting check list to help you solve any issues you may be having
If you are accessing the internet via a public hot spot there may be security restrictions on that hot spot for credit card processing that can prevent you from completing your payment and booking. Please find an alternate way to access the internet in order to solve this issue.
Out of date or unsupported web browsers may cause issues in completing your payment and booking. Updating your browser, downloading a new web browser, or trying again from a different device will solve these issues.
If you have an AVG toolbar or similar installed this may also disrupt correct function of the payments pages, if this is the case please try using a different web browser or different computer device without the AVG toolbar installed
We recommend downloading up to date versions of either Chrome, Safari, Firefox or Microsoft Browsers (IE11/Edge) for the best Bookme experience.
If you are still experiencing problems with the payments page you may need to contact your bank.
Contact Bookme
New Zealand Postal Address: C/O McCulloch + Partners, PO Box 1228, Queenstown 9300
New Zealand email: [email protected]
Cancellations, Refunds & changes
I'd like to cancel & find out if I can get a refund
Step 1: You must first first check your booking confirmation email for any specific terms, conditions or instructions relating to your booking. Unless your booking confirmation has specific instructions to the contrary you must contact the activity operator directly to let them know you wish to cancel and to see if this is possible within the terms of your booking - their contact details can be found on your booking confirmation email.
Step 2: Once you have completed Step 1 above you can complete your cancellation and apply for a refund by emailing [email protected] with your booking reference number. Please include your reason for cancellation and also the person your spoke to in Step 1
Bookme’s standard Cancelation Fee is 10% of the total booking value. A minimum fee of $5 applies to cancellations on bookings with a total value less that $50.
The availability and total costs of cancellations, changes and refunds depend on each Operators' own terms, conditions and policies. Some discounted products are strictly non refundable. When you make a booking you agree to be bound by the relevant Operator's terms and policies.
Refunds are at the discretion of the operator and Bookme. In general (unless otherwise stated on your booking confirmation) operators require a minimum of 48 hours notice for any refunds to be considered.
In general Cancellations made by you, the customer, within 24 hours of departure will receive no refund.
Activities may be rescheduled where the Operator grants consent. To see if your booking can be rescheduled you must first check your booking confirmation email for any specific terms, conditions or instructions. Unless your booking confirmation has specific information to the contrary you must contact the Activity Operator directly using the phone number provided on your booking confirmation.
Cancellations, Refunds & changes
The operator cancelled my booking and I need a refund
If your booked activity was cancelled by the operator due to weather or for some other reason, and you have been unable to arrange to reschedule at another time you will be due a refund.
To process a refund you need to email the details including your booking reference to [email protected]
Once we have approved and processed a refund it can take up to 4 working days for banks to process and display this on your statement.
Bookme aims to process refunds in our payment system within 24 hours during normal business hours Monday - Friday
Cancellations, Refunds & changes
I want to make changes to my booking
You must first check your booking confirmation email for any specific terms, conditions or instructions relating to changes to your booking. Unless your booking confirmation has specific instructions to the contrary bookings may be rescheduled only where the Operator grants consent and must be arranged directly with the Operator. To see if your booking can be rescheduled please contact the Operator directly using the phone number provided on your booking confirmation.
If they are unable to reschedule you, and you cannot go at the booked time please look into the procedure for cancellation.
No - Bookme does not offer an exchange service to swap the product you have booked for another. If you wish to cancel a booking please refer to our procedure for cancellation.
Booking confirmation
I can’t find my booking confirmation email
If you haven’t received your booking confirmation email, please make sure you check your junk-mail folder.
If you still can’t locate it, please contact us by emailing [email protected] and we can reissue you with a confirmation.
Contact Bookme
New Zealand Postal Address: C/O McCulloch + Partners, PO Box 1228, Queenstown 9300
New Zealand email: [email protected]
Business enquiries
I'd like to list my product on Bookme
Please use this form to contact us Operator sign-up. Someone will contact you directly once submitted.
Contact Bookme
New Zealand Postal Address: C/O McCulloch + Partners, PO Box 1228, Queenstown 9300
New Zealand email: [email protected]
Business enquiries
Who can I contact to help with Airpoints enquiries on activity bookings?
The Air New Zealand Airpoints team can be contacted on New Zealand 0800 247 764
Business enquiries
How can I claim missing Airpoints on my activity booking with Air New Zealand powered by Bookme?
We add these Airpoints Dollars to your account at the end of each month, once you have completed your activity or attraction. It may take up to 6 weeks for Airpoints Dollars to show in your account.
If six weeks have passed since your activity and you are still missing Airpoints Dollars, please forward your activity confirmation email to [email protected]. Please also include the following information in your email:
- Your name
- our Airpoints membership number
- Email address provided for activity booking (if different from the one you are writing from)
Please continue to monitor your Airpoints account, and allow 60 days for all eligible claims to show. We will contact you if we are unable to credit your account.
Business enquiries
I have a marketing idea for Bookme
Please email your proposal to [email protected].
Contact Bookme
New Zealand Postal Address: C/O McCulloch + Partners, PO Box 1228, Queenstown 9300
New Zealand email: [email protected]
Media enquiries
Information for the media and press
For members of the media wishing to learn more about Bookme, please email [email protected].
Group enquiries
Group Bookings
To arrange your full itinerary, book for large groups, or organize your conference contact us now and save with custom made package deals, please email [email protected].
Contact Bookme
New Zealand Postal Address: C/O McCulloch + Partners, PO Box 1228, Queenstown 9300
New Zealand email: [email protected]
Continue with Facebook