Rotorua Rafting - Grade 5 White Water Rafting

Posted by Tim Frey from United States on 28 Dec 2023

arrow_back Rotorua Rafting - Grade 5 White Water Rafting

Tim Frey said... The customer service we received from start to finish was very poor and condescending. Multiple people from their team were trying to rush us through check in without ever welcoming us or giving an overview. They gave my girlfriend shoes 3 sizes below what she asked for and then were condescending when she confirmed, as expected, that they were too small. There were multiple attempts at jokes that were generally in bad taste. The rafting experience was very start and stop. Going over the rapids were fun but there was 5 minutes of stopping and waiting for every other raft for every 30 seconds of our raft moving. At the end of the trip, our guide asked us to carry the boat up, which we were happy to do, but then he did not help at all. They instructed us to carry the raft on top of our heads, hurting everyones necks despite the guide not helping because of his own neck problems. Would recommend going to any of the other rafting companies in the area. It costs a business little to no money to have friendly guides and good service. This company completely ignores this.