Bookme ReviewHologate VR - Multiplayer Virtual Reality - Thrillzone AucklandPosted by Shming from New Zealand on 1 Oct 2023

Shming said... We've been to the Thrill zone many times and have got discounted vouchers from Book me in the past for the family. But since their business picked up again after COVID, they've tightened up and offer fewer quotas so we've had to pay full price for some of us which is ok which is fine. What's not ok is that recently we bought two discounted sessions via Book Me ($29) for Omni and two for Hologate but I have three boys so I called to book for one more person for each game. On the phone, I explained that we are repeated customer since Lake Road time and how they used to have more quotas on Book me in the past, the lady kindly offered to give us the same discounted price for the third person and told me to pay for it when I arrive. However, when I got there on the day, I was told it's $118 instead of $58. The lady said she did not recall that conversation at all!!! I didn't want to disappoint the boys so I just paid it. I am ok to pay full price for the additional player as we always did but it's not right to promise your customer one thing and turn around totally denying it as if I have hallucinated. We clearly talked and she offered It at the time. It just isn't right to do business like this! The place is also clearly understaffed. Our booking was for 2.30pm and 3.30pm and we waited patiently until 3pm before we were able to play the first game on Omni. Afyer the games, we waited until 4.15pm for Hologate while our booking was at 3.30pm. It's a pity as my boys have enjoyed playing there every school holiday and guess we'll just go elsewhere now. What a shame!