-
travel_explore
Queenstown Explore New Zealand, Australia & Fiji!tune
Discover Queenstown on a Trail Cruiser E Bike - Bikes & Beyond Frankton
There’s simply no better way to discover the stunning sights of Queenstown than by electric bike!
Highlights
- Take the hard slog out of sight-seeing and cover more distance in optimum comfort with minimal strain
- Electric mountain bikes are perfect on the Frankton Track, Kelvin heights, Queenstown Gardens track, Arrowtown, the Gibbston Valley Trails and so much more
- Based in Frankton only 10 mins from Queenstown town centre
- Ebikes are the ultimate way to experience the beauty of Queenstown!
Our Cruizers are made for Cruizing, which means low-step tubing, comfy wide saddles, and great shocks. Ideal for a lovely day out for everyone.
Made in New Zealand specifically for Kiwi terrain and biking conditions
Ebikes are the ultimate way to experience the beauty of Queenstown! Our shop is based in Frankton, close to the BP station (10mins from Queenstown town centre).
Authenticated Reviews & Photos All of our reviews are from people who have booked and paid for this activity thru Bookme
Showing all 32 authenticated Bookme reviews
Andrew Jones from United Kingdom wrote on 21 March 2024
Great day out
We had a great day out...cycled from Frankton to Arrowtown..amazing scenery and a good cycle was rewarded with a pint at the Fork and Tap in Arrowtown... Friendly and helpful staff at the bike shop...a god choice
philippan from New Zealand wrote on 24 February 2024
Lots of fun
Right from when we walked into the shop, Joe made us feel welcoming and helped us with the ebikes we had paid for online. Parking was limited to 3 hours and he gave us a special ticket to display on our dashboard for longer... thanks. Bikes were great and were easy to ride.
sarahm44 from New Zealand wrote on 01 February 2022
Customer service missing
The bikes weren't clean on pick up and we were advised it would take 3.5 hours to do a round trip to Gibbson Valley (with x2 kids in tow) When we got to Gibbson Valley 2 of our ebikes were already on 2 bars... i was concerned we would not make it back to town so i called and they assured me that they had been fully charged and if we needed pick up that would be an extra $25. Considering the other 2 bikes were on 4 bars and had been used on turbo vs the other bikes my husband and i were on, 2 bars and used conservatively it didn't make sense. LUCKILY some friends were at the winery and dropped us off in Arrowtown as i was worried we wouldn't make it back - x2 bikes ran out of power just as we got to town. We dropped bikes off before the closing time to find the shop closed and a note to leave bikes locked up. No one had bothered to call us to check if we did in fact need a pick up. Customer service was completely missing here and would not recommend.
From Discover Queenstown on a Trail Cruiser E Bike - Bikes & Beyond Frankton
Hi Sarah, I am very sorry you had a bad experience with us. Firstly, the bikes had some dust on them but they were not muddy or dirty. It hasn't been raining in a while and the trails are very dusty. Secondly, I am very sorry we didn't mention that it was a 3.5h trip, we usually say to customers that it is a 70 km trip. About the batteries, the bikes are always fully charged and we check that when we give them to customers, what I think it happened is that you use the top assistance for too long and the range got reduced. We never had a client with a flat battery before. When you called I gave you the option to pick you up you didn't want it so I don't know what were you expecting us to do... We ALWAYS close at 5 pm but we give customers the freedom to drop off the bikes by 6 pm so you don't have to come back in a rush, if you didn't call back by 5 pm saying you needed help we supposed everything was fine. Again, I am sorry you had a bad experience but I am aware of the great customer service that our team offer.
SANDRINE from New Caledonia wrote on 02 January 2024
Great experience
What a Great expérience we had with e—bikes rentals. Thé bikes were ready with full battery and everything was clearly explaned before the session. Highly recommended
Copyright © 2024 Bookme Limited.
When you see the Qualmark logo, your activity of choice is endorsed by New Zealand Tourism's official quality assurance organisation and backed by leaders in the industry. It's your trusted guide to iconic activities and experiences that are awarded for their exceptionally high level of quality, safety and sustainability.
Qualmark Gold
This award recognises the best sustainable tourism businesses in New Zealand. It denotes exceptional customer experiences at the heart of everything the company does. This business is leading the way in making the New Zealand tourism industry a world class sustainable visitor destination.
Qualmark Silver
This award is evidence of a sophisticated tourism business that consistently exceeds visitor expectations. Their proactive leadership and management ensure the business's focus on continuously improving their economic, social and environmental performance to create genuine, constantly evolving and sustainable tourism experiences.
Qualmark Bronze
The Qualmark Bronze award recognizes a business that operates with a high level of professionalism, is mindful of its environmental impact, and is dedicated to putting customers first.
Continue with Facebook
Steve from United Kingdom wrote on 12 April 2024
Down the Gibbston Valley
Great and friendly service. Bikes were good and retained their charge over a 70 km ride. We had an unfortunate breakdown that was no one’s fault and the shop mechanic came out to us within 30 mins and swapped the bike. We had a great day out.