Small Group Full Day Tour to Coromandel Peninsula from Auckland

Posted by Viv L from Germany on 26 Feb 2023

arrow_back Small Group Full Day Tour to Coromandel Peninsula from Auckland

Viv L said... Hi! I have a complaint about the tour on the 11th of February to the Coromandel Peninsula. I am very unhappy with the experience I had with you and your company. Not only did you ignore so many of my mails, you also had canceled the first tour before the rescheduling due too the flood, that had happened the day before. But you canceled 20 minutes before the tour started. So I was already at the meeting point. You could have easily known this had to be canceled the day before! When the tour finally happened on the 11th you didn't manage to check wheater the track to the Cathedral Cove was open or not. And it wasn't. Also there was no hot water on the Hot water beach and we weren't even given shovels to at least try. The bus driver did not give any information about the sites visited, New Zealand or it's history and seemed very desintered in the group. Also few people of probably this family or friends accompanied him, which sat in the front and talked to the driver while the tour in their own language, which felt like thirdweeling a family trip to the beach and not a professional tour. Also too many too long stops at toilets and the city where you can buy food. Also the stops that were scheduled to be 30min got prolonged by the family or friends of the bus driver more than once up to 45 minutes as if they had special rights to the tour. The day was already horrible, so no need to make it even longer and more unbearable. This was a very long tour with basically no sights, a complete waste of a day! I have sent this feedback to them multiple times with no response. Either they don't read it or they have a problem with their mailing system. So I hope they finally read this now and refund me and the group if possible, because this was really a miserable trip. But still I wish the company good luck for the future and that they can learn from their mistakes. Despite of that I strongly advise you to take another tour operator for the tour until their problems are fixed!