Surfboard & Wetsuit Hire - 24 Hour - Surf & Snow

Posted by Daniel from Germany on 19 Mar 2019

arrow_back Surfboard & Wetsuit Hire - 24 Hour - Surf & Snow

Daniel said... We rented two very nice surfboards and two mediocre wetsuits (a bit worn out, and two women’s suits instead of men’s+womens’s). The gear only was a 4* experience. However, the store does not have a procedure to block and release deposits on a credit card. The owner will ask you to leave your complete credit card information including the CVV number, allowing or anyone that gets a hold of these documents to perform arbitrary transactions on your account. This is a discouraged procedure (if interested, search for 'cvv in physical stores’). The alternative is to have a deposit of $500 per board charged on your credit card and refunded later. The problem compared to the standard procedure of blocking and releasing the money, at least for foreigners, is, that banks use different exchange rates for charging and refunding. For us the result was a $19 surcharge on a $70 NZD. In case you intend to question this procedure, be prepared to have to talk to the owner instead of the very friendly regular staff. Unfortunately, our experience was not that of factual but rather emotionally driven and at times disrespectful discussion.